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Service Standards

Committed to Service Excellence

Risk Management

We help our clients to identify, manage, and transfer their risks through the most cost-effective methods. Whatever the nature of your business, we will study it thoroughly and introduce insurance solutions that minimize your risks and maximizes Return on Investment (ROI).

Professional Analysis

We provide an unbiased and professional analysis of the available offers from the market. Our recommendation is based on a broad range of factors including but not limited to the financial security of the insurance company, the level of expertise of the targeted risk, claims service handling, underwriting flexibility, etc.

We only have contacts with the leading insurance companies in Hong Kong. We study every insurance company thoroughly before coming to negotiation with our clients.

Responsive and Professional Claims Handling

Over the years, our customers trust us to provide the best after-sales claims service. By providing prompt and responsive claims service, we help our clients in minimizing risk exposure while maximizing insurance premium dollars.

Our claims handling process is straightforward and easy to understand.

Competitive Premium

Our job is to negotiate a competitive premium on behalf of our clients. Upon renewal of each risk, we provide a re-market service to ensure our clients are still getting the best deal year after year. We search on behalf of our clients as if we were to search for our own insurance deals. Through this process, we ensure sustained competitive advantage by giving our customers the preference and authority they need to get the best insurance deals at international levels.

One-Stop Service

We specialize in providing comprehensive risk management solutions to meet all our client’s needs. Once becoming our client, you can rely on our expertise to help you manage your risks with world-class insurance programs tailored to your company.

Professional Code of Conduct

As a registered and licensed Insurance Broker in Hong Kong, all our employees adhere to and incorporate The Code of Conduct for Licensed Insurance Brokers, issued by the Insurance Authority of Hong Kong, into all of our business dealings and transactions. Please click here for a copy of the Code.